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Privacy Policy

Your privacy is important to us. We will only use the information that we collect about you lawfully.

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you an excellent service. This may include passing your details to our vendors for them to send your order to you and passing your details to delivery companies so that they can deliver your parcel.

The type of information we will collect about you includes:

• your name
• address
• phone number
• e-mail address
• credit/debit card details (Smartwhip do not store credit card numbers, the information is collected by our merchant gateways).

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside America, we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way cannot be used to identify you. If you have any questions about privacy, you should e-mail us at

We will not send any unsolicited commercial emails (also known as spam) to personal email addresses and all marketing emails will include details of how to opt-out/unsubscribe. You may also send e-mails to with a request to be removed if required.

Smartwhip takes precautions to protect its customers’ information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry – SSL, with full PCI DSS compliance provided by our payment gateway EWAY.

Access to all of our users’ information is restricted. Smartwhip operates in a secured facility

All information you provide to us is stored on our secure servers.

We do not store your financial information in our system so for future transactions, you will be required to re-enter your information. All employees are kept up to date on our security and privacy practices.

If you have any questions or concerns about Smartwhip’s security practices, you can send us your request to

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